Overview
Job Title: Restaurant Manager – Lifestyle location
Location: Lisbon, Portugal
Salary: €45,000-€50,000, gross per year
Start Date: ASAP
We are looking for a skilled Restaurant Manager with experience in lifestyle concept locations to oversee our lively dining establishment. You will uphold outstanding service standards, guarantee consistent operational performance, and motivate a committed team to create unforgettable guest experiences.
Key Responsibilities
- Guest Experience & Engagement: Uphold excellent service standards, guaranteeing each guest enjoys a positive experience; respond to feedback quickly, interact genuinely with patrons, and cultivate lasting relationships to enhance satisfaction and loyalty.
- Operational Consistency: Guarantee consistent adherence to service standards, operational policies, and service rituals that embody the venue’s dynamic atmosphere and guest experience.
- Peak Shift Leadership: Demonstrate strong operational leadership during busy periods, peak shifts, and special events, monitoring guest flow, team performance, service tempo, and immediate venue requirements.
- Floor & Bar Supervision: Supervise both dining floor and bar operations, maintaining service quality, product consistency, atmosphere, communication, and team coordination during every shift.
- Team & Goal Alignment: Guide and motivate the team, meet operational goals, oversee budgets, and work effectively with cross-functional and corporate teams.
- Financial & Cost Control: Control budgets through revenue and expense tracking, labour cost optimization, upselling strategy implementation, and spending adjustments based on operational requirements.
- Scheduling & Timekeeping: Handle team scheduling from creation to posting, ensuring shifts are well-organized, clearly communicated, and matched to projected business volumes. Monitor absences and verify timekeeping records before payroll deadlines.
- HR & Team Administration: Oversee team management processes including onboarding, performance evaluations, vacation scheduling, team structuring, contract renewal input, candidate selection support, and training program implementation.
- Feedback Management: Track customer feedback; address negative remarks thoughtfully, escalate important issues to leadership, and execute corrective measures.
- Compliance & Hygiene: Guarantee adherence to health, safety, and sanitation standards by overseeing HACCP protocols and maintaining hygiene practices.
- Shift Opening & Closing: Maintain proper opening and closing procedures, covering venue preparation, briefings, setup, inventory checks, equipment inspections, and documentation.
- Asset & Cash Security: Safeguard cash storage and deposits, keep precise financial records, and maintain responsible oversight of operational assets.
- Problem Solving & Insights: Address unexpected challenges (staff shortages, supply chain problems, equipment failures) with effective, solution-oriented approaches, partnering with leadership to adopt best practices.
Key Requirements
- Luxury & Lifestyle Expertise: Extensive experience working in lifestyle luxury locations, preferably within international markets.
- Restaurant Repositioning: Proven track record in restaurant repositioning, re-branding, or turnaround initiatives in dynamic hospitality environments.
- Experience: Minimum of 3 years in a comparable position, demonstrating leadership in premium, guest-centric establishments.
- Operations Oversight: Demonstrated ability to manage both dining floor and bar operations, with a solid grasp of FOH/BOH coordination, logistics, HR procedures, financial management, and daily operational oversight.
- Systems Proficiency: Proficient with scheduling, HRIS, timekeeping, and payroll systems, demonstrating keen attention to detail.
- Leadership Style: Motivational, encouraging, and decisive leadership approach that inspires and unifies a diverse team.
- Guest & Quality Focus: Quality-focused, naturally attuned to guest expectations and service culture.
- Communication & Mindset: Engaging communicator who builds rapport effortlessly with team members, guests, and partners. Strategic-minded professional with excellent planning, analytical, and problem-resolution skills.
- Regulatory Knowledge: Comprehensive knowledge of HACCP, health and safety regulations, sanitation protocols, and operational standards.
- Languages: Fluent English speaker; Portuguese is considered an advantage.
- Availability & Demeanor: Dependable, guest-focused, and hands-on, demonstrating confident, caring, and consistent leadership. Willing to work evening shifts from 4:00 PM to 12:00 AM.
If you’d like more information about the role, please apply or send your CV to luizas@corecruitment.com
Job Tenure: Contract
