Overview
We are seeking a dedicated Part-time Customer Service Coordinator to join our client’s team, responsible for ensuring the provision of high-quality services and maintaining excellent customer relations. The ideal candidate will have a genuine interest in the not-for-profit sector and a strong commitment to community service.
Client Details
Our client is a medium-sized organisation within the not-for-profit industry, based in Warrington. They are committed to delivering exceptional services to the community and have a strong focus on creating a positive and inclusive working environment.
Description
- Coordinate and manage customer service activities to ensure customer satisfaction.
- Act as the primary point of contact for all customer enquiries and complaints.
- Collaborate with various internal departments to meet customer needs.
- Assist in developing and implementing customer service policies and procedures.
- Maintain customer records and prepare reports on customer service activities.
- Participate in regular team meetings and contribute to the continuous improvement of customer service operations.
- Handle administrative tasks related to customer service operations as needed.
- Ensure compliance with all company policies and regulations.
Profile
A successful Part-time Customer Service Coordinator should have:
- Relevant educational qualifications in customer service or a related field.
- Can work part-time hours.
- Prior experience in a customer service role, preferably within the not-for-profit sector.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Proficiency in using customer service software and databases.
- A customer-focused approach and the ability to handle difficult situations with tact and diplomacy.
Job Offer
- Immediate start opportunity.
- Free on-site parking.
- The opportunity to work within a rewarding sector and make a positive impact on the community.
- A supportive and inclusive company culture.
- Comprehensive training and development opportunities.
