Overview

Looking for a service support to join a growing team based in Crawley.

Must have electrical or Electronic Engineering City & Guilds Level 1&2&3 or HNC/HND or NVQ (Level 2 or above)

Client Details

A large manufacturing company based in Crawley.

Description

– Customer support through telephone, email or any other technology available. Dealing with issues and problems with customers in a logical and calm manner.
– Advanced remote fault finding using our specialist Remote Monitoring tool.
– Electrical fault diagnosis, reading electrical related drawings, wiring diagrams, circuit diagrams, logical approach to fault diagnosis required.
– Mechanical fault diagnosis, reading 2D and 3D mechanical drawings understanding measurements and tolerances.
– Software – Understanding different types of HMI, being able to communicate with others to operate from afar.
– Spare parts administration, identifying parts required, producing quotations, and converting quotes into orders.
– Planning Service Technicians visits, organising and booking travel arrangements, hotels etc. Liaising with customers to agree time & dates for service visits.
– Briefing Service Technicians prior to scheduled work, liaising with them on site regarding faults, installations and service visits.
– Collection of commissioning information and release codes, updating the database accordingly.
– Visiting customer sites both in UK and overseas (sometimes at short notice) when required.
– Using your foreign language capability to speak to relevant customers (if applicable).

Profile

  • Electrical or Electronic Engineering City & Guilds Level 1&2&3 or HNC/HND or NVQ (Level 2 or above)
  • Previous experience of Electrical fault finding (on site or over the phone)
  • Good customer service communication skills (both written and verbal)
  • Meticulous, accurate and confident (with the ability to close out)
  • Computer literate (Word, Excel – basic level as a minimum)
  • Must speak clear fluent English (including technical vocabulary)

Job Offer

  • Pension upon joining the company (5%)
  • Life assurance, after qualifying probationary period (6 months)
  • Out of pocket expenses reimbursed.
  • Private healthcare and increased pension contributions (8%) after further qualifying period (2-3 years)
  • 33 days holiday, including UK Bank holidays.
  • After long service holiday increases further.

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