Overview
The Customer Service Administrator role in the transport, logistics & distribution industry focuses on ensuring excellent customer service and maintaining strong client relationships. This is a permanent position offering an opportunity to work in a supportive environment while driving customer satisfaction.
Client Details
This organisation operates within the transport, logistics & distribution industry and is based in East Sussex. This company are dedicated to providing tailored services to their clients while fostering a collaborative and supportive workplace.
Description
Duties will include but not limited to:
- Responding to Customer queries via phone, email, and social media
- Preparing quotations based on client’s specifications
- Communicating with Carriers, H/O and suppliers
- Supporting the sales team with administration tasks
- Building relationships with clients to boost retention
- Collaborating with internal teams
- Maintaining accurate and up-to-date customer records
- Providing status updates on shipments, delivery schedules and any changes/delays
- Handling any customer complaints professionally
- Staying up to date with industry trends, procedures and regulations
Profile
A successful Customer Service Administrator should have:
- Experience in customer service, particularly in the transport, logistics & distribution industry.
- Strong communication and interpersonal skills to build and maintain client relationships.
- Excellent problem-solving abilities and a proactive approach to challenges.
- Proficiency in using customer relationship management (CRM) tools and systems.
- A collaborative mindset and the ability to work effectively in a small team setting.
Job Offer
- Competitive salary in the range of £26,000 to £30,000 depending on experience.
- Monthly performance-based bonus scheme.
- Friendly and supportive office environment in Eastbourne.
- Casual workwear policy promoting a relaxed atmosphere.
- Convenient central location with excellent transport links.
This is an excellent opportunity for someone passionate about customer service in the transport & distribution industry. If this sounds like the right fit for you, apply now to join the team!
