Overview
Application Support Manager
Location: London
Salary: £55,000 plus benefits
Are you a tech-savvy leader with a passion for ensuring the smooth operation of business-critical applications? We’re seeking an Application Support Manager to join a dynamic team in the hospitality and leisure industry. This is a fantastic opportunity to drive performance, lead a skilled team, and collaborate with key stakeholders to deliver exceptional application support services.
Must have experience in:
– Managing and supporting critical hospitality applications such as Property Management Systems (PMS) Point of Sale (POS) systems, booking engines, and CRM platforms.
– Overseeing integrations between booking platforms (e.g., OTA, GDS) and in-house applications.
Key Responsibilities:
– Oversee the IT application support team, ensuring efficient delivery of services.
– Analyse user needs to provide proactive support and identify opportunities for improvement.
– Manage release processes, testing, and department-wide communication for applications.
– Ensure timely resolution of incidents and enhancement requests while adhering to SLAs.
– Collaborate with cross-functional teams to implement technologies that support business goals.
– Lead strategic technology planning and ensure systems align with business objectives.
– Stay updated with emerging technologies and trends in the hospitality industry.
– Secure data, troubleshoot system issues, and provide 24/7 application support when required.
– Develop support documentation, mentor staff, and maintain strong internal relationships.
Experience:
– Strong technical expertise and leadership experience in application support.
– Exceptional problem-solving skills and a customer-focused mindset.
– Proven ability to manage multiple projects and coordinate with cross-functional teams.
– Knowledge of data security and compliance within the hospitality or leisure sector is a plus.
– Strong communication skills and the ability to mentor and develop teams.
Why apply:
– Lead a talented team in a fast-paced, exciting industry.
– Opportunity to influence and optimize critical business applications.
– Work in a supportive and collaborative environment.
Job Tenure: Permanent
